At Batoor, we want every customer to be satisfied with their purchase. We understand that sometimes you may need to return or exchange an item because of a size issue, product issue, or other reason. Our return policy is designed to make the process as simple and clear as possible. If you wish to request a return or exchange, please contact us after receiving your order and provide your order details along with the reason for your request. Our team will review your request and guide you through the next steps.

To be eligible for a return or exchange, the product must be in its original condition. Items should be unused, unwashed, unworn, and free from any damage, stains, alterations, or signs of use. All original tags, labels, and packaging should remain attached and in good condition. Products that have been washed, worn, altered, damaged after delivery, or returned without the original tags or packaging may not be accepted. We recommend checking your product carefully when you receive it and contacting us as soon as possible if there is any issue with your order.

If you receive an incorrect product, incorrect size, damaged item, or a product that is different from what you ordered, please contact Batoor as soon as possible. We may ask you to provide photographs or additional information so that we can understand and verify the issue. Once the issue has been reviewed, our team will provide you with the appropriate instructions for returning or exchanging the item.

If you would like to exchange an item for another size, the exchange will depend on the availability of the requested size and product. The item being returned must meet our return conditions, and the replacement item will be sent according to the applicable exchange process. If the requested size or product is not available, we may provide another suitable option depending on the circumstances.

Once we receive a returned item, it will be inspected to confirm that it meets the conditions of our return policy. After the inspection is completed, we will notify you about the status of your return. If the return is approved, the refund will be processed according to the applicable payment method and our refund procedures. The time required for a refund to reach you may vary depending on the payment method or financial service used.

Return and exchange shipping costs may vary depending on the reason for the return and the circumstances of the order. If the return is due to an incorrect, damaged, or defective item received from Batoor, we will review the situation and provide the appropriate instructions. For other return or exchange requests, any applicable shipping charges will be communicated to you before the return is processed.

For a smooth return or exchange process, we recommend keeping your order information, product packaging, tags, and other relevant details until you are completely satisfied with your purchase. Batoor reserves the right to refuse returns or exchanges that do not meet the conditions outlined in this policy. Return and exchange requests may also be subject to product availability and other applicable conditions.

If you have any questions about your return, exchange, refund, or order, please contact Batoor through the contact information provided on our website. Our team will be happy to assist you and help make your shopping experience as easy and convenient as possible.